We know how frustrating it is to have a bet rejected, and we want to help you get back into the action. While this can happen for a few different reasons, it is most commonly associated with unstable internet connections, VPN usage, or outdated browser data.
To ensure you enjoy the smoothest gameplay experience, please verify that you have:
Checked your internet connection (ensure it's stable)
Disabled any active VPNs
Cleared your browser's cache and cookies
If you don't know how to clear your browser cache, you can click here.
As a best practice, we recommend avoiding placing wagers right as the countdown timer is about to expire. If you experience a brief micro-disconnection during those final seconds, your bet may be rejected.
Furthermore, if you attempt to cancel a late wager, the provider's server may not register your click in time. To ensure a smooth experience, manage your betting windows effectively and place your wagers early, leaving yourself a comfortable margin to adjust or let them ride.
Contacting the Provider Support
If you are still experiencing issues with your wagers after trying the steps above, you can contact the game provider directly for immediate assistance. Simply launch their game and click on the headset icon located inside the game window.
If you continue to experience issues with our games or the platform, please contact our Live Support team for immediate assistance or reach out to us via email at [email protected].