Due to a temporary connection drop or a brief performance lag on your device, a game may occasionally fail to load or interrupt your active round.
If your bet stalls and prevents you from completing your round or bonus feature, this step-by-step guide will show you exactly how to resolve it.
Slots
Slots
Change your currency to a different one, try to load the game again. If the game opens, change it back to your main currency and try to open the game again to finish it.
Load the game in Demo mode first, then reload it in Real Play.
Close any unnecessary tabs, as they might overload your browser.
Check if your device has the latest system updates installed.
Restart your device.
Disable any browser extensions that could interfere with the game.
Clear your browser’s cache and cookies.
Make sure your device is connected to the internet (Wi-Fi, 3G, 4G, 5G, or LTE).
In most cases, the bet will settle automatically within 24 hours. If it remains unresolved after that time, we will promptly escalate the issue to our game provider for a full investigation.
Live Games
While it is highly uncommon for Live Casino bets to remain pending, a brief review by the game provider can occasionally cause a slight delay in settlement. This process typically takes just a few minutes, up to a maximum of 20 to 30 minutes.
If your bet remains pending after this timeframe, we highly recommend contacting the provider's support team directly through the in-game chat window. They can usually resolve round delays instantly, which is much faster than opening a manual ticket with us. However, if they are unable to fix it on the spot, please join our Live Support chat so we can officially escalate the issue for you.
Original Games
All our Original Games allows you to leave the game and continue the round after some time. By accessing the game, you should be able to complete the pending round.
If you continue to experience issues with your bet, please feel free to contact our Live Support team or reach out to us via email at [email protected].