Interac e-Transfer deposits may be delayed or fail to credit due to incorrect information or a rejection by either the sending or receiving institution. The most common reasons include:
Account Mismatch: A discrepancy between your KYC verification details and your registered account information.
Email Mismatch: The email address registered on Rainbet does not match the email linked to your bank account.
Amount Discrepancy: A difference between the deposit amount requested on the site and the actual amount sent.
Incorrect Reference/Tracking ID: The required message code or tracking ID was entered incorrectly during the transfer.
Banking Security Hold: Your financial institution has paused the transaction as a standard security measure.
Please Note: If your deposit was affected by any of the issues above, our payment processor will automatically refund the transaction within 1 to 3 business days.
If your e-Transfer status still shows as “Sent,” it means the funds have successfully left your bank account but have not yet reached our system.
Provided that all transfer details—including the required message code and tracking ID—were entered correctly, the transaction should process shortly. This typically takes up to 30 minutes.
If you wish to have our team verify your transaction further, please locate your Interac reference number. This specific number is required for us to open an investigation with our payment provider.
How to locate the Interac reference number
How to locate the Interac reference number
Here are a few examples of what it looks like: CA123aBc, C1A123aBc789, or C1B123aBc789.
You can usually find this number in the confirmation email sent by your bank, which states that your funds were successfully deposited by Gigadat. If you can't find that email or didn't receive it, please contact your bank's Online Banking or Technical Support team. They can look up the transaction and provide you with that specific reference number so we can investigate this for you.
You can reach to us at anytime on our Live Support or via email at [email protected].