My account has been compromised! I need help!
If you believe your account has been compromised, change your password right away. This action automatically logs out all active sessions across all devices, securing your profile instantly. If you are facing an emergency where your email itself was hacked or changed, please follow these steps immediately to contact our support team:
Contact our Live Support team
By contacting our Live Support team via chat or emailing us at [email protected], we can temporarily lock your account to prevent any unauthorized activity or misuse of your funds. This safety measure secures your balance while we work closely with you to investigate and safely restore your access.
Restore Your Account with the Accounts Team
We have a specialized team dedicated to helping you recover your account. Once temporary restrictions are placed on your profile, it gives us the necessary time to safely investigate and guide you through the restoration process. Our team will work as quickly as possible to help you safely regain access. To begin this process, please contact us directly at [email protected].
Please Note: To safely restore your access, we will require proof of ownership. This may include transaction receipts, identity verification documents, and confirmation of your registered email address.
